Your privacy matters
MadadPro Privacy Policy
MadadPro ("the App", "we", "us", or "our") is a home services application operated by EnlivenAI Solutions LLC that connects customers with service professionals such as electricians, plumbers, painters, and AC repair technicians in Pakistan. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using MadadPro, you agree to the practices described in this policy.
Contents
1. Information we collect
Information you provide to us
- Account information: your name, mobile phone number, and (optionally) email address when you create an account.
- Service address: the address where you want the service performed, including any directions or landmarks you add.
- Booking details: the type of service you request, preferred date and time, and any description or photos of the problem you choose to upload (for example, a photo of a faulty AC unit).
- Communications: messages, reviews, ratings, and feedback you submit through the App or to our support team.
Information collected automatically
- Device information: device model, operating system version, unique device identifiers, and mobile network information.
- Usage information: how you interact with the App, such as screens viewed, features used, and crash logs, which help us fix problems and improve the App.
- Approximate or precise location: only if you grant location permission — see Section 4.
2. How we use your information
We use the information we collect to:
- Create and manage your account;
- Process your service bookings and connect you with a suitable service professional;
- Share necessary job details with the assigned professional so they can reach you and perform the service;
- Send you booking confirmations, status updates, and service notifications;
- Respond to your questions and provide customer support;
- Monitor service quality, including through ratings and reviews;
- Improve, test, and secure the App, and diagnose technical issues;
- Prevent fraud, abuse, and violations of our terms of service;
- Comply with legal obligations under the laws of Pakistan.
We do not sell your personal information to anyone.
3. Who we share information with
- Service professionals: when you book a service, we share your name, phone number, service address, and job details with the assigned professional so they can complete the job. This is essential to providing the service.
- Service providers who support the App: trusted third parties that provide hosting, analytics, push notifications, and similar technical services on our behalf (see Section 10). They may process data only to provide these services to us.
- Legal requirements: we may disclose information if required by law, court order, or a lawful request by public authorities, or to protect the rights, safety, and property of our users, our company, or the public.
- Business transfers: if EnlivenAI Solutions LLC is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction. We will notify you of any such change.
4. Location information
MadadPro may request access to your device's location to make entering your service address easier and to show services available in your area. Location access is optional — you can always type your address manually. You can enable or disable location permission at any time in your device settings. We do not track your location in the background.
5. Payments
Services booked through MadadPro are currently paid directly to the service professional (for example, in cash after the job is completed). We do not collect or store your bank card details. If online payment options are added in the future, payments will be processed by licensed third-party payment providers, and this policy will be updated accordingly.
6. Data retention
We keep your information for as long as your account is active or as needed to provide you services, resolve disputes, enforce our agreements, and comply with legal requirements. Booking records may be retained for a reasonable period after completion for quality, safety, and accounting purposes. When information is no longer needed, we delete it or anonymize it.
7. Security
We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS) between the App and our servers and restricted access to personal data within our team. However, no method of electronic transmission or storage is 100% secure, so we cannot guarantee absolute security. Please keep your account credentials safe and inform us immediately if you suspect unauthorized access.
8. Your rights and choices
- Access and correction: you can view and update your profile information in the App at any time, or ask us for a copy of the personal data we hold about you.
- Notifications: you can manage push notifications through your device settings.
- Permissions: you can grant or revoke camera, photo, and location permissions in your device settings at any time.
- Deletion: you can request deletion of your account and personal data — see Section 9.
9. Account and data deletion
Once your request is verified, we will delete your account and personal data within 30 days, except for information we are required to retain by law (for example, records related to fraud prevention or legal disputes). After deletion, your reviews may remain visible in anonymized form.
10. Third-party services
The App uses trusted third-party services that may collect information used to identify you. These currently include:
- Google Play Services — core app functionality on Android;
- Firebase (Google) — push notifications, analytics, and crash reporting;
- Google Maps — address selection and map display.
Each of these providers has its own privacy policy governing its handling of data. We encourage you to review them: Google Privacy Policy.
11. Children's privacy
MadadPro is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
12. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the App or by other reasonable means, and update the "Effective date" at the top of this page. Your continued use of MadadPro after changes take effect means you accept the updated policy.
13. Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
EnlivenAI Solutions LLC
MadadPro Support Team
Email: servicehub.support@gmail.com
Phone: 0303 9310516
Bahawalpur, Punjab, Pakistan